How we work and our guarantee: what you can expect from us
Before you hand someone your key, you want to know how things work and what happens if something goes wrong. Here you can read how a clean with us goes, from your request to the moment we walk through the space together. And what we agree with you along the way.
- Price within 24 hours
- Checking together
- Handover guarantee
How a clean works
Five steps, and at every step you know what's going to happen.
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Fill in the cleaning check
Enter your address online and we'll get the floor area from the Dutch Land Registry (Kadaster). Tell us what needs cleaning and upload a few photos if you like.
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Your price within 24 hours
You get a tailored, no-obligation price and hear when we can come. In a hurry? Call or WhatsApp us, it's often possible the same day or the next.
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You choose a date
We only book you in once you agree. You can reschedule or cancel free of charge up to 48 hours beforehand.
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Cleaning day
Our regular team comes with its own equipment and products and does what we agreed. If more needs doing than planned, we check with you first.
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Checking together and paying
We walk through the space together and only leave once you're happy. Then you pay in cash, by debit card or credit card, or by invoice if you're a business.
What we agree with you
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Handover guarantee
Does the landlord or buyer reject the handover on cleaning points that were part of the job? Report it within 48 hours of the inspection and we'll come back free of charge to put it right.
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Photo report
After an end-of-tenancy clean, we send you photos of every room. So you have evidence to hand if questions come up at the inspection.
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Insured
We have liability insurance for damage that occurs during our work. If something breaks, we tell you straight away.
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Regular team
You deal with our own cleaners, not with different faces every time. They bring their own equipment and products.
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Free rescheduling
You can reschedule or cancel free of charge up to 48 hours before the appointment. After that, we may charge a fee if the team has already been scheduled for you.
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Pay afterwards or by invoice
You only pay once we're done and you're happy. If you're not there, you pay in advance. Business customers pay by invoice, within 14 days.
"When the tenants had moved out of the home we own, Skoonz took it on to get it ready for sale. And it really needed it! Such lovely, friendly people. They reply straight away, even at the weekend. The result was stunning."
★★★★★
Rated 5.0 on Google
We help more than 100 customers a year, and the ones who write a review on Google afterwards give us an average of 5.0. What they mention most: quick replies, clear agreements and a result you notice as soon as you walk in.
Questions about how we work
What does the handover guarantee cover?
The cleaning points that were part of the job. If the landlord or buyer rejects the handover on those points, let us know within 48 hours of the inspection. We'll then come back free of charge to put it right. Damage, wear and tear and points that have nothing to do with cleaning are not covered.
What happens if I reschedule my appointment?
You can reschedule or cancel free of charge up to 48 hours beforehand. Call or WhatsApp us and we'll find a new date together. After that, we may charge a fee if the team has already been scheduled for you.
When do I pay?
Afterwards, once we've gone over everything together. You can pay in cash, by debit card or by credit card. If you're not there at the end, you pay in advance. Businesses, owners' associations (VvE) and organisations can pay by invoice, with a payment term of 14 days.
What if I still spot something afterwards?
If you see it while we're going over things together, we deal with it straight away. If you notice something later, let us know within 48 hours, preferably with a photo. Call or WhatsApp 06 17 73 11 11 or email info@skoonz.nl and we'll find a solution together.
Who will come and clean at my place?
Cleaners from our own regular team. How many come depends on the job, and we let you know in advance. They bring their own equipment, machines and cleaning products, so you don't need to get anything ready.
Free cleaning check
Wondering what it will cost you?
Fill in the free cleaning check and within 24 hours you'll have a tailored, no-obligation price.